PRIVACY POLICY
Effective Date: September 8, 2023
​
At Willow Candle Co ("we," "us," or "our"), we value and respect your privacy. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our products and services, or contact us for inquiries or orders. By using our website or providing your personal information to us, you consent to the practices described in this Privacy Policy.
​
1. Information We Collect
​
1.1 Information You Provide: We may collect personal information that you voluntarily provide to us when you use our website, contact us, or place an order. This information may include your name, email address, shipping address, payment information, and any other information you provide.
​
1.2 Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and usage patterns, including your IP address, browser type, operating system, and pages visited. We may use cookies and similar technologies to collect this information.
​
2. How We Use Your Information
​
We may use the information we collect for various purposes, including:
-
Processing and fulfilling your orders
-
Communicating with you about your orders, inquiries, and promotions
-
Providing customer support
-
Analyzing website usage and improving our website and services
-
Sending you updates and marketing communications, if you have opted in to receive them
-
Complying with legal obligations
-
Protecting our rights, privacy, safety, or property, or those of others
3. Disclosure of Your Information
​
We may share your personal information with third parties in the following circumstances:
-
With service providers who assist us in carrying out our business functions, such as payment processing, shipping, and marketing.
-
When required by law or in response to legal process or a request from law enforcement or governmental authorities.
-
In connection with a merger, acquisition, or sale of all or a portion of our assets.
4. Your Choices
​
You have certain rights and choices regarding your personal information:
-
You may access, update, or correct your personal information by contacting us.
-
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
-
You can disable cookies in your browser settings, although this may affect your experience on our website.
5. Security
​
We implement reasonable security measures to protect your personal information. However, no data transmission or storage system can be guaranteed to be 100% secure.
6. Changes to this Privacy Policy
​
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version of the Privacy Policy will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.
7. Contact Us
​
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: alice@willow-candleco.com
​
Your privacy is important to us, and we are committed to protecting and respecting it.